Frequently Asked Questions

Returns and Refunds Policy?

Please contact me if you are not happy with your order within 28 days of your order arriving at your door. Email me at hello@jethrowilson.com along with the details of your order and the problems you have encountered.

How long does it take for my order to arrive?

Please allow up to 1 week for your item to arrive.
For international orders please allow up to 4 weeks.

Do you ship internationally?

I sure do! I ship everywhere Royal Mail does, (which is worldwide - even to the small island of Niue!)

How much does it cost to ship?

Shipping is £2, and then 50p for each additional item.
International Shipping can be up to £4 depending on the country, and then 50p for each additional item.

How are orders shipped?

Orders within the UK are sent out First Class, Signed For with the Royal Mail.
International Orders are shipped with the Royal Mail's International Standard Service.

I couldn't find an answer here!

Don't panic! Send me an e-Mail to hello@jethrowilson.com.